We are consistently told that our people are one of the most competitive advantages that we have. Our clients view PFSweb’s Professional Team as our single most compelling differentiator. In PFSweb, you have immediate access to a consultative, collaborative, proactive, experienced team of operations, technology and customer service experts.
Building and maintaining world-class facilities, methodologies and technology systems requires an experienced staff – our clients have direct access to nearly 1500 experts in a broad range of disciplines, from process engineers and logisticians to call centre experts and revenue generation professionals. We view each outsourcing engagement as a mission critical transfer of operations responsibility from a client’s in-house infrastructure to ours, and we take this responsibility seriously. Our people understand that each and every aspect of how we manage a customer order, business or consumer, has a direct impact on the overall delivery of the brand. Our clients view our people as an extension of their professional resource pool, highly specialized and focused on operations excellence.