Clients

E-commerce clients

Clarins Group, an international leader in the premium skincare, beauty, spa and fragrance markets leverages PFSweb to support its eCommerce initiative, which began with the re-launch of eCommerce sites for each of its brands Clarins and Thierry Mugler in the U.S. at the end of August 2011. The re-launch of existing European eCommerce sites for these brands starts with the launches of Clarins United Kingdom and Spain eCommerce sites in November 2011, followed by a roll-out of new brands/countries in 2012.

The Clarins Group has selected PFSweb to provide multiple direct-to-consumer services for the Clarins, Thierry Mugler and Azzaro brands, including customer contact, order and payment processing, warehousing and product fulfillment and distribution logistics management services. As part of the warehousing and product fulfillment services, orders made on the U.S. site will be supported by PFSweb’s new facility space in Southaven, MS. Orders made from the European sites will be supported by the Company’s European facility in Liège, Belgium.

“We decided to outsource our e-commerce back-end operations in order to maximize scalability and facilitate international roll-out, while maintaining the highest quality of service to our customers. PFSweb’s extensive global footprint as well as its proven ability to provide high quality customer care and order fulfillment, make them a preferred partner to accelerate the growth of our brands e-commerce channel.”

Laurent Malaveille, SVP of Global Digital, CRM & Ecommerce of the Clarins Group


Columbia Sportswear, a leading outdoor apparel and product company of more than 70-years, selects PFSweb to provide online direct-to-consumer support services throughout Europe and Canada.

As part of the contract, PFSweb will provide online support for Columbia Sportswear’s recent eCommerce website initiatives taking place throughout Canada, Belgium, Germany, France, Italy, The Netherlands, Austria, Spain and the U.K. The first site launched in the U.K. on September 2011, followed by the remaining countries on October 2011.

PFSweb was selected to provide multiple direct-to-consumer services for these Columbia Sportswear sites, including customer order and payment processing, information exchange functionality, account management and reporting services as well as distribution logistics management services and website sales returns processing services.

In addition, the agreement will utilize PFSweb’s global warehousing and product fulfillment capabilities, which will be supported by PFSweb’s distribution centers in Liege, Belgium and Toronto, Canada. PFSweb will also provide customer contact services in each of the countries with agents staffed to support English, French, Italian, Spanish, German and Dutch languages at the Liege, Belgium facility, and English, French and Spanish languages at the Toronto, Canada facility.


Havaianas, the iconic Brazilian brand of flip-flop, opt for PFSweb for the launching of its new e-commerce site, www.havaianas-store.com, which sells the footwear and accessories for women, men, kids and babies, is available in 14 European countries including Germany, Spain, France, Italy, and the United Kingdom. 

PFSweb created a customized end-to-end solution that includes site hosting, platform integration, logistics, fulfillment, returns management and high-touch customer contact services in 7 languages, from its facility in Liege, Belgium. PFSweb Interactive Marketing Services division will support a variety of initiatives including product merchandising, content management, promotional campaigns and email marketing.


LEGO Brand Retail leverages PFSweb to support their integrated multichannel direct-to-consumer initiative in North America. Recognized as one of the world’s largest toy manufacturers and trusted brands, LEGO operates an online store and Shop at Home catalog. PFSweb utilizes advanced material handling systems and web commerce order management applications to provide a complete fulfilment solution for LEGO.


In 2009, PFSweb launched an ecommerce support solution featuring order management, customer support, fulfillment, and financial services tightly integrated into Lexmark’s ATG website/ecommerce platform for the U.S. domestic market. Due to the solution’s success and effectiveness, in 2011 Lexmark is expanding PFSweb’s solution to support a global customer base, providing worldwide flexibility and service excellence.


Olympus Europa Holding GmbH, one of the largest manufacturers of digital cameras, IC recorders and other peripheral products, has selected PFSweb to Support its e-commerce Initiative. 

The webstore, http://shop.olympus.be, which sells the latest cameras, audio systems products and all dedicated accessories, is initially available in 11 European countries : Austria, Belgium, Denmark, Finland, France, the Netherlands, the United Kingdom, Germany, Poland, Spain and Sweden. 

From its facility in Liege, PFSweb developed, deployed and operates the webstore, incorporating a robust service offering which includes site hosting, platform integration, logistics, fulfillment, and returns management. In addition, PFSweb will provide Olympus customers with high-touch customer care and email support services in French, Dutch, German, Spanish and English languages.


 O’Neill, the original Californian surf, snow and lifestyle brand, founded in 1952 has selected PFSweb to launch its new European e-shop. The site, www.oneilleshop.com, which sells O’Neill branded merchandise, is initially available in France, Germany, The Netherlands, Belgium and UK. 

PFSweb constructed the custom site and transaction management system for O’Neill. PFSweb supports the site’s inventory control and warehousing, order fulfilment, quality control, on-line payment processing and collection activities, returns processing, and account management from its facility in Liege, Belgium. PFSweb also provides O’Neill customers with phone and email support in French, Dutch, German and English languages. 

“The Rapidity of implementation and the fully integrated solution were the 2 major reasons why we have chosen PFSweb as partner” 

Angela Westerhof E-commerce Department O’Neill


Proximus, also known as Belgacom Mobile, is the largest of Belgium’s three mobile telecommunications operators.

In 2007, Proximus decided to create an online shopping component to offer to their customers an additional way to shop. 

PFSweb has realized the E-commerce platform integration, the Website creation & hosting. PFSweb takes care of the fulfilment Services, the transport Management (copies of contract & ID card), the Customer Contact Centre (UK, FR & NL), the account Management, the financial Services (Credit Card Authorization, Invoicing, and the VAT Management, Payment Reconciliation…) 

“We have chosen PFSweb for many reasons: Short time to market (6-12 weeks), high expertise within the E-commerce area, Offering a customized, total E2E e-Shop solution (On line order intake, Provisioning, Logistics & distribution, financial management, Customer service support, Reporting) & Good price/quality relationship”. 

Dirk Van der Velden & Laure-Emmanuelle Nonnenmacher E-commerce Department Belgacom Mobile


Riverbed is the pioneer, and with over 3,500 customers, the worldwide technology and market share leader in wide-area data services (WDS). Riverbed leverages PFSweb for a custom-tailored solution that includes product configuration, final assembly, international logistics and order fulfilment services. Our solution enables a seamless integration with Riverbed’s ERP systems and other applications, extending visibility into their supply chain, customers and trading partners.


Named as one of Canada ‘s Top 10 Iconic Brands by Brand Finance Inc. and Strategy Magazine, Roots is recognized as a socially responsible, leading lifestyle brand known around the world for quality leather goods, clothing and accessories. The company has retail locations throughout Canada, the United States, Hong Kong, Korea, China and Taiwan. PFSweb provides an End2End eCommerce solution for the brand’s U.S. and Canadian online stores, complete with eCommerce technology, inventory management, brand-centric order fulfilment, high-touch customer care, freight management, financial services and returns management.


Salomon, a leader in winter sports equipment manufacturing, leverages PFSweb to support Salomon’s European eCommerce strategy, beginning with the launch of www.salomon.com/fr. PFSweb now supports Salomon in its France, Sweden, and Poland e-commerce activity. PFSweb is providing a custom logistic solution to support Salomon’s e-commerce activity, which includes inventory control and warehousing, order fulfillment, quality control, fraud mitigation, returns management and client services from its facility in Liege, Belgium. PFSweb also provides high‐touch customer care, including chat functionality, and e-mail support services in multiple languages.


Sorel, leader in winter boots, currently a subsidiary of Columbia Sportswear, selects PFSweb to provide online direct-to-consumer support services throughout Europe and Canada.

As part of the contract, PFSweb will provide online support for Sorel’s recent eCommerce website initiatives taking place throughout Canada, Belgium, Germany, France, Italy, The Netherlands, Austria, Spain and the U.K. The first site launched in the U.K. on September 2011, followed by the remaining countries on October 2011.

PFSweb was selected to provide multiple direct-to-consumer services for these Sorel sites, including customer order and payment processing, information exchange functionality, account management and reporting services as well as distribution logistics management services and website sales returns processing services.

In addition, the agreement will utilize PFSweb’s global warehousing and product fulfillment capabilities, which will be supported by PFSweb’s distribution centers in Liege, Belgium and Toronto, Canada. PFSweb will also provide customer contact services in each of the countries with agents staffed to support English, French, Italian, Spanish, German and Dutch languages at the Liege, Belgium facility, and English, French and Spanish languages at the Toronto, Canada facility.


Suunto, a leading designer and manufacturer of sports precision instruments for diving, training, mountaineering, hiking, skiing and sailing, leverages PFSweb to support its France, Germany, Poland, Austria, UK & Sweden e-commerce activity, additional European countries to follow.

PFSweb is providing a custom logistic solution to support Suunto e-commerce activity, which includes inventory control and warehousing, order fulfillment, quality control, fraud mitigation, returns management and client services from its facility in Liege, Belgium. PFSweb also provides high‐touch customer care, including chat functionality, and e-mail support services in multiple languages.


Xerox Corporation, a $17.6 billion technology and services enterprise that helps businesses deploy smart document management strategies and find better ways to work, constantly intents to lead with innovative technologies, products and solutions that customers can depend upon to improve business results. 

The Pan-European Webshop (15 countries) of Xerox has been created by PFSweb in 6 Languages & 6 Currencies and offers printers and toners to both B2C & B2B Xerox’s clients 

The PFSweb Services include logistics & transportation Management, multilingual Customer Contact Centre, payment Processing & foreign exchange and VAT Management. 

“Xerox stands for quality, reliability & excellence in customer service. It is vital that our suppliers meet our performance goals & objectives to help us deliver a great customer experience. PFSweb excelled in all areas of our review.” 

Terry Turner Director of manufacturing & logistics Xerox Office Group


Others clients


Raytheon Aircraft, a Wichita, Kan.-based subsidiary of Raytheon Co. (NYSE:RTN), designs, manufactures, markets and supports Beechcraft and Hawker aircraft for the world’s commercial, military and regional airline markets. 

PFSweb performs fulfilment services at the RAPID facility at PFSweb Europe and delivers aircraft parts to Raytheon’s European customers. PFSweb’s order fulfilment activities will include aircraft-on-ground (AOG) orders as well as replenishment of parts to other RAPID centres in Europe and Asia. 

The establishment of the European parts distribution centre was part of an ongoing series of improvements in Raytheon Aircraft Customer Support. Since 2002, the organization has established a Platinum Standard for the company’s fixed-base operations (FBOs) and Authorized Service Centres and created such innovations as the Worldwide Inventory Network (WIN), a Web-based system. 

“We’re committed to raising the standard for aircraft parts delivery worldwide. Our No. 1 goal is to make customer service and satisfaction our most significant competitive advantage. We try to exceed customer expectations in every area of our business by delivering exceptional quality, on time, every time. PFSweb shares that commitment with us.” 

“WIN allows customers to view the company’s entire parts inventory and nearly 100,000 additional part numbers from WIN partners, and then order parts from either source. As a result of these and other innovations, areas such as AOG resolution, parts availability and same-day shipping rates have improved dramatically”. 

“In 17 years of international distribution, I have learned that you cannot serve Europe from the U.S. Our customers throughout Europe will see dramatic improvements in parts availability for their Beechcraft & Hawker aircraft.” 

Ed Dolanski VP Customer Support Raytheon Aircraft


When IBM decided to re-enter the network printer market, they chose to maintain a strong focus on core competencies (product R&D, sales and marketing) and rely upon an outsourcing partner to optimize and operate the business unit’s supply chain. 

IBM did not wish to make significant up-front capital investments or complex realignments to in-house operations. Rather, they elected to leverage a proven, credible business partner that could design and deliver a high-performance operations model that could be deployed in record time. 

IBM defined this ideal partner as one that could optimize critical inventory management, product distribution, logistics and customer service processes while enhancing the business unit’s profitability. 

IBM required more than a traditional 3PL – they needed a partner that could realign an entire business division’s operations model from both a technology and process standpoint, while driving efficiencies, maximizing service levels and extending significant cost savings throughout the supply chain. 

PFSweb designed and deployed the operations and technology infrastructure required to support this critical business initiative. Today, PFSweb manages the worldwide distribution of IBM printer supplies and ensures the following processes operate efficiently every day: real-time inventory warehousing & management, product fulfilment & logistics, reverse logistics, customer contact management, revenue generation through sales & marketing services and financial services (billing and collections) 

“PFSweb has provided worldwide infrastructure since the launch of IBM Printing Systems division’s workgroup printer line, providing value within our business model, which relies heavily on outsourcing. Our contract extension with PFSweb is a critical part of our strategy to grow the IBM printing supplies product line.” 

Joseph Johns Business Line Executive IBM Printing Systems


ScanSource is a leading international value-added distributor of specialty technology products. ScanSource Europe distributes Automatic Data Collection (barcode) and EPoS (point of sale) equipment. They sell these products only to resellers, who provide the solution to end-user companies. 

In January 2002, ScanSource pursued an international expansion strategy that required an extension of their systems and operations to reach and serve customers throughout the European market. 

ScanSource settled its headquarters in the PFSweb premises in Liege, Belgium thereby allowing them to benefit from PFSweb’s infrastructure and European expertise. ScanSource progressively established sales offices in several European countries. After a few years, they moved their administrative offices to Brussels, leaving their distribution centre with PFSweb. 

PFSweb helps ScanSource Europe offer its European solution providers fast delivery, large breadth of inventory and efficient logistics. Specific elements of PFSweb’s customized solution include: inbound Goods Receiving, warehousing and inventory Control, order Processing and fulfilment, quality Control (quantity and location of goods controlled from receiving through dispatching with radio-frequency system), returns Processing, information Exchange (inbound and outbound information transferred electronically via FTP files), business and Performance Reporting, account Management and office Space Sub Lease & Telecommunication infrastructure 

“PFSweb’s IT resources have been extremely competent. And, their understanding of the world of fulfilment and logistics has been quite beneficial to ScanSource. Without their expertise and can-do attitude, I am not sure we would have been able to pull-off such an implementation. I can truly say that PFSweb has been a model partner for ScanSource. Our experience with their team of professionals reinforces our decision that we picked the right partner for success.” 

Stephanie Greasley Managing Director ScanSource Europe