LIEGE, BE, January 30, 2012 – PFSweb, Inc. (Nasdaq: PFSW), an international provider of end-to-end e-commerce solutions, announced it has signed an agreement to provide online direct-to-consumer support services throughout Europe for the Clarins Group, an international leader in the premium skincare, beauty, spa and fragrance markets.
This collaboration comes to sustain Clarins Group’s recent e-commerce initiative to re-launch existing European e-commerce sites for the Clarins, Thierry Mugler and Azzaro brands starting with the launches of Clarins United Kingdom and Spain e-commerce sites in November and December 2011, followed by a roll-out of new brands/countries in 2012. These European sites were launched after the successful go-live of Clarins and Thierry Mugler sites in August 2011 in the United States.
The Clarins Group selected PFSweb to provide multiple direct-to-consumer services for the Clarins, Thierry Mugler and Azzaro brands, including customer contact, order and payment processing, warehousing and product fulfillment and distribution logistics management services. PFSweb’s facility in Southaven, MS will support the warehousing and product fulfillment services, as well as customer orders made on Clarins brands’ U.S. e-commerce sites that are part of the agreement. PFSweb’s European facility in Liège, Belgium will support customer orders made on Clarins brands’ European e-commerce sites that are part of the agreement.
“We decided to outsource our e-commerce back-end operations in order to maximize scalability and facilitate international roll-out of our e-commerce program, while maintaining the highest quality of service to our customers,” stated Laurent Malaveille, SVP of Global Digital, CRM & Ecommerce of the Clarins Group. “PFSweb’s extensive global footprint as well as its proven ability to provide high quality customer care and order fulfillment, make it a preferred partner to accelerate the growth of our brands e-commerce channel.”
“Our contract with the Clarins Group is a prime example of our ability to capitalize on the growing trends we continue to see among fashion, health and beauty brands both in the U.S. and across Europe. The benefits we are able to offer as a single source provider of these services across different continents makes us an easy choice for companies looking to streamline their e-commerce presence,” stated Martijn Duynstee, VP and Managing Director of PFSweb Europe. “We look forward to working closely with the Clarins Group team to ensure that each of their customers receives the highest quality customer assistance and the smoothest online shopping experience as possible.”
About Clarins Group
Clarins Group is a private cosmetics group with revenues estimated at 1.6 billion US dollars. Its brand portfolio includes Clarins (the #1 high-end skin care brand in Europe and also one of the leading brands in Americas and Asia Pacific), and a range of world famous prestige fragrance brands such as Thierry Mugler, Azzaro and Swarosvski Beauty.
About PFSweb Inc.
Iconic brands engage PFSweb to enable their eCommerce initiatives. PFSweb’s End2End eCommerce® solution includes interactive marketing services, robust eCommerce technology, global fulfillment and logistics, high-touch customer care, financial services, and order management. PFSweb’s eCommerce solutions provide international reach and expertise in both direct-to-consumer and business-to-business initiatives, supporting organizations across multiple industries including Procter & Gamble, L’Oreal, LEGO, Carter’s, Lucky Brand Jeans, kate spade new york, Juicy Couture, AAFES, Riverbed, Ricoh, Hawker Beechcraft Corp, Roots Canada Ltd. and Xerox. PFSweb is headquartered in Plano, TX with additional locations in Tennessee, Mississippi, Canada, Belgium, and the Philippines.
To find out more about PFSweb, Inc. (NASDAQ: PFSW), visit the company’s websites at http://www.pfswebeurope.comor http://www.pfsweb.com.