PFSweb Europe - News

PFSweb Launches European Agreement with the Clarins Group

Mon, 30 Jan 2012 16:28:00 +0100

LIEGE, BE, January 30, 2012 – PFSweb, Inc. (Nasdaq: PFSW), an international provider of end-to-end e-commerce solutions, announced it has signed an agreement to provide online direct-to-consumer support services throughout Europe for the Clarins Group, an international leader in the premium skincare, beauty, spa and fragrance markets.

This collaboration comes to sustain Clarins Group’s recent e-commerce initiative to re-launch existing European e-commerce sites for the Clarins, Thierry Mugler and Azzaro brands starting with the launches of Clarins United Kingdom and Spain e-commerce sites in November and December 2011, followed by a roll-out of new brands/countries in 2012. These European sites were launched after the successful go-live of Clarins and Thierry Mugler sites in August 2011 in the United States.

The Clarins Group selected PFSweb to provide multiple direct-to-consumer services for the Clarins, Thierry Mugler and Azzaro brands, including customer contact, order and payment processing, warehousing and product fulfillment and distribution logistics management services. PFSweb’s facility in Southaven, MS will support the warehousing and product fulfillment services, as well as customer orders made on Clarins brands’ U.S. e-commerce sites that are part of the agreement. PFSweb’s European facility in Liège, Belgium will support customer orders made on Clarins brands’ European e-commerce sites that are part of the agreement.

“We decided to outsource our e-commerce back-end operations in order to maximize scalability and facilitate international roll-out of our e-commerce program, while maintaining the highest quality of service to our customers,” stated Laurent Malaveille, SVP of Global Digital, CRM & Ecommerce of the Clarins Group. “PFSweb’s extensive global footprint as well as its proven ability to provide high quality customer care and order fulfillment, make it a preferred partner to accelerate the growth of our brands e-commerce channel.”

“Our contract with the Clarins Group is a prime example of our ability to capitalize on the growing trends we continue to see among fashion, health and beauty brands both in the U.S. and across Europe. The benefits we are able to offer as a single source provider of these services across different continents makes us an easy choice for companies looking to streamline their e-commerce presence,” stated Martijn Duynstee, VP and Managing Director of PFSweb Europe. “We look forward to working closely with the Clarins Group team to ensure that each of their customers receives the highest quality customer assistance and the smoothest online shopping experience as possible.”

About Clarins Group

Clarins Group is a private cosmetics group with revenues estimated at 1.6 billion US dollars. Its brand portfolio includes Clarins (the #1 high-end skin care brand in Europe and also one of the leading brands in Americas and Asia Pacific), and a range of world famous prestige fragrance brands such as Thierry Mugler, Azzaro and Swarosvski Beauty.

About PFSweb Inc.

Iconic brands engage PFSweb to enable their eCommerce initiatives. PFSweb’s End2End eCommerce® solution includes interactive marketing services, robust eCommerce technology, global fulfillment and logistics, high-touch customer care, financial services, and order management. PFSweb’s eCommerce solutions provide international reach and expertise in both direct-to-consumer and business-to-business initiatives, supporting organizations across multiple industries including Procter & Gamble, L’Oreal, LEGO, Carter’s, Lucky Brand Jeans, kate spade new york, Juicy Couture, AAFES, Riverbed, Ricoh, Hawker Beechcraft Corp, Roots Canada Ltd. and Xerox. PFSweb is headquartered in Plano, TX with additional locations in Tennessee, Mississippi, Canada, Belgium, and the Philippines.

To find out more about PFSweb, Inc. (NASDAQ: PFSW), visit the company’s websites at http://www.pfswebeurope.com or http://www.pfsweb.com.

L'Oréal USA Selects PFSweb to Launch Multiple eCommerce Sites for Individual Brands

Tue, 10 Jan 2012 15:03:00 +0100

L’Oréal USA Selects PFSweb to Launch Multiple eCommerce Sites for Individual Brands

Four e-commerce brand sites launched, two more to follow

PLANO, Texas, January 4, 2012– PFSweb, Inc. (Nasdaq: PFSW), an international provider of end-to-end eCommerce solutions, today announced that they previously signed a five-year master agreement with L’Oréal USA, the New York-based subsidiary of L’Oréal S.A., a worldwide leader in the cosmetics industry, to develop and manage multiple end-to-end eCommerce solutions for some of L’Oréal’s most prestigious brands.

Under the master agreement, PFSweb has launched customized eCommerce sites for four L’Oréal brands, including Kiehl’s Since 1851, Lancôme, Yves St. Laurent Beauty and Giorgio Armani Beauty, all in calendar year 2010. Two additional brand sites are expected to launch in calendar year 2012. The solutions include high-touch customer care, fully branded order fulfillment, comprehensive financial transaction management, and interactive marketing services. This agreement has been previously announced and referred to as a master agreement with a luxury beauty and fragrance client.

“We chose PFSweb because of their expertise in beauty and cosmetics. With their help we can provide considerably more flexible, functional and effective solutions to our customers,” said Daren Hull, Vice President of Luxury Direct, L’Oréal USA. “By utilizing PFSweb, we are able to give each of our brands unique consideration, while also providing our consumers the same high quality service that they find anytime they experience our brands in stores. We also expect to leverage PFSweb’s expertise to provide each brand with innovative programs that connect directly with our customers.”

Mike Willoughby, President of PFSweb, Inc., commented, “We are excited to be working with such a prestigious company and to support L’Oréal USA with the expansion of each of its brands’ online presence. This master client agreement underscores our ability to create highly customized programs and implement functionality that enhances the customer experience at each touch point.”

About L’Oreal

L’Oreal USA, headquartered in New York City, with 2010 sales of over $4.7 billion and 9,800 employees, is a wholly-owned subsidiary of L'Oréal SA, the world’s leading beauty company. In addition to corporate headquarters in New York, L'Oréal USA has Research and Innovation, Manufacturing and Distribution facilities across six other states including New Jersey, Kentucky, Arkansas, Illinois, Ohio, and Texas.

L'Oréal's impressive portfolio of brands includes Lancôme, Giorgio Armani Beauty, Yves Saint Laurent Beauté, Viktor & Rolf, Diesel, Cacharel, L'Oréal Paris, Garnier, Vichy, La Roche-Posay, L'Oréal Professionnel, Kérastase and Shu Uemura Art of Hair. The U.S. is the base for the product development, international marketing and advertising for L'Oréal’s twelve American brands: Maybelline New York, Soft-Sheen.Carson, Kiehl’s Since 1851, Ralph Lauren Fragrances, Essie Cosmetics, Redken 5th Avenue NYC, Matrix, Mizani, Pureology, SkinCeuticals and Dermablend.

About PFSweb

Iconic brands engage PFSweb to enable their eCommerce initiatives. PFSweb’s End2End eCommerce® solution includes interactive marketing services, robust eCommerce technology, global fulfillment and logistics, high-touch customer care, financial services, and order management. PFSweb’s eCommerce solutions provide international reach and expertise in both direct-to-consumer and business-to-business initiatives, supporting organizations across multiple industries including Procter & Gamble, LEGO, Carter’s, Lucky Brand Jeans, kate spade new york, Juicy Couture, AAFES, Riverbed, Ricoh, Hawker Beechcraft Corp, Roots Canada Ltd. and Xerox. PFSweb is headquartered in Plano, TX with additional locations in Tennessee, Mississippi, Canada, Belgium, and the Philippines.

To find out more about PFSweb, Inc. (NASDAQ: PFSW), visit our company’s websites at http://www.PFSweb.com or http://www.pfswebeurope.com

PFSweb Inc. Contacts :

Mark C. Layton

Chief Executive Officer

or Thomas J. Madden

Chief Financial Officer

(972) 881-2900

PFSweb Europe Contact :
Anabelle Kinet
Sales & Marketing Manager

+32 4 364 49 65
akinet@europe.pfsweb.com

Investors Contacts :

Todd Fromer / Garth Russell

Investor Relations

KCSA Strategic Communications

(212) 896-1215 / (212) 896-1250

tfromer@kcsa.com / grussell@kcsa.com

The matters discussed herein consist of forward-looking information under the Private Securities Litigation Reform Act of 1995 and is subject to and involves risks and uncertainties, which could cause actual results to differ materially from the forward-looking information. PFSweb's Annual Report on Form 10-K for the year ended December 31, 2010 and Quarterly Report on Form 10-Q for the three and nine months ended September 30, 2011 identify certain factors that could cause actual results to differ materially from those projected in any forward looking statements made and investors are advised to review the Annual and Quarterly Reports and the Risk Factors described therein. PFSweb undertakes no obligation to update publicly any forward-looking statement for any reason, even if new information becomes available or other events occur in the future. There may be additional risks that we do not currently view as material or that are not presently known.

# # #

Merry Christmas and Happy New Year

Wed, 21 Dec 2011 15:10:00 +0100

Every One of us at PFSweb sends our seasons greetings and best wishes for the new year

Salomon, part of Amer Sports group, selects PFSweb to support its European e-commerce solution

Mon, 03 Oct 2011 16:10:00 +0200

PFSweb, an international provider of End2End e-commerce solutions, today announced the continued roll-out of its support of the e-commerce strategy for Salomon, a leader in winter sports equipment manufacturing. PFSweb now supports Salomon in its France, Sweden, and Poland e-commerce activity.

PFSweb is providing a custom logistic solution to support Salomon’s e-commerce activity, which includes inventory control and warehousing, order fulfillment, quality control, fraud mitigation, returns management and client services from its facility in Liege, Belgium. PFSweb also provides high‐touch customer care, including chat functionality, and e-mail support services in multiple languages.

“We are excited to be working with the PFSweb team,” stated Benjamin Aidan, E-Commerce & Digital Marketing Manager of Salomon. “We were looking for a partner with a global solution able to integrate with our existing e‐commerce platform and with a scalable approach for additional brands of the Amer Sports group. We chose PFSweb because of their in‐depth knowledge of the apparel and footwear industry, their e-commerce expertise and the scalability of their services.”

“We are excited to be partnering with one of the most renowned winter sporting goods manufacturers in the world,” stated Mike Willoughby, President of PFSweb, Inc. “As we continue to see the overall opportunities for growth in Europe expand, we believe our global solution will enable companies to meet the increasing demand for localized e‐commerce footprints throughout Europe.”

About Salomon
Salomon, a leader in winter sports equipment manufacturing, was founded in 1947 in the heart of the French Alps. Since then, Salomon has been creating innovative products to enhance the performance of athletes.

About PFSweb
Iconic brands engage PFSweb to enable their e-commerce initiatives. PFSweb’s End2End eCommerce® solution includes interactive marketing services, robust e-commerce technology, global fulfillment and logistics, high-touch customer care, financial services, and order management. PFSweb’s e-commerce solutions provide international reach and expertise in both direct-to-consumer and business-to-business initiatives, supporting organizations across multiple industries including Procter & Gamble, LEGO, Havaianas, O’Neill, Clarins, Carter’s, Lucky Brand Jeans, kate spade new york, Juicy Couture, AAFES, Riverbed, Ricoh, Hawker Beechcraft Corp, Roots Canada Ltd., Salomon and Xerox. PFSweb is headquartered in Plano, TX with additional locations in Tennessee, Mississippi, Canada, Belgium, and the Philippines.

Meet PFSweb at the e-commerce convention in Paris

Mon, 29 Aug 2011 15:47:00 +0200

We are pleased to seize the opportunity to welcome you on our stand (G19) and to offer you a glass of champagne and delicious Belgian chocolates. Please register on www.ecommerceparis.com to get your free badge.

We also invite you to come and listen to the conference we will hold together with our client Salomon on Wednesday 14th of September at 2:45 p.m.

Conference :

Whether you’re a SME or a multi-national corporation, how can you define your e-commerce strategy?

Ask yourself the right questions and start on the right foot from the very beginning:

E-commerce platform
E-marketing budget assignment
Distribution management
Site maintenance
Client support
Fraud management and payment methods

Take advantage of this opportunity and join us on this trade show that will offer you the chance to meet all the European key players in e-commerce and to participate in numerous dedicated conferences.

We thank you for your interest and are eager to meet you in Paris.

PFSweb Europe

Anabelle Kinet
Sales & Marketing Manager - Europe
akinet@europe.pfsweb.com
Phone: +32 495 29 29 65

PFSweb is silver sponsor at the Global E-commerce Summit

Thu, 28 Apr 2011 11:30:00 +0200

Social commerce, mobile commerce and a multichannel shopping experience, are todays challenges for every retailer. Consumers are now using all channels - store, call center, web, mobile - and expecting a consistent shopping experience.

Successful retailers will be able to adept new skills and tools, change their processes and break boundaries to create new business opportunities.

The Global E-commerce Summit 2011 provides industry leaders and executives the insights for breaking boundaries and new perspectives to develop and grow global online and cross-channel retail.

PFSweb invites you to E-shop Expo Event in Brussels

Thu, 10 Mar 2011 16:24:00 +0100

We will be pleased to take the opportunity to welcome you on our stand S039. Please register on www.eshopexpo.eu to get your free badge.

We also invite you to come and listen to the conference we will give in French on Wednesday 30th of March at 16h30 or in dutch on Thursday 31st of March at 11h15.

P&G and PFSweb to launch e-commerce learning lab

Fri, 05 Feb 2010 11:46:00 +0100

The Procter & Gamble Company (NYSE:PG) and e-commerce services leader PFSweb, Inc. (NASDAQ:PFSW) will begin piloting an online store this month. Named the eStore, the online shopping site will be owned and operated by PFSweb and exclusively feature P&G products to consumers in the U.S. The eStore is planned to launch this spring, following a pilot of the site with 5,000 consumers that will begin in the coming weeks.

"We are very excited about the eStore's potential to reach more consumers and create new online experiences and innovations that build our brands online," said Kirk Perry, P&G's Vice President, North America. "Ultimately, our goal in working with an experienced e-commerce business like PFSweb is to test concepts and programs that can be reapplied with all of our online retail partners in ways that exponentially grow consumer affinity for our brands and mutually increase sales for P&G and our retailer partners."

"As the growth in consumer web commerce continues to evolve, we are seeing a strong trend towards the broadening of consumer purchase interests into more product categories," said Mark Layton, PFSweb's CEO. "With each new product category comes the opportunity to develop and test marketing, selling and retention concepts. In working with P&G on our eStore, we're looking forward to uncovering new insights and innovations that deliver on the potential of e-commerce as a powerful sales channel for a wide range of consumer products."

P&G initiated the eStore concept and has been working its ideas for test concepts and programs with PFSweb. Product pricing, promotion, shelving and distribution will be at the sole discretion of PFSweb. P&G will work closely with PFSweb to identify new concepts, programs and marketing efforts to test via the eStore.

The eStore is another example of P&G's commitment to drive innovation to touch and improve the lives of more consumers in more parts of the world more completely. The eStore will test a number of concepts seeking to strengthen relationships with consumers and deliver e-commerce insights for categories such as beauty and grooming, health and well-being, and household care. These test-and-learn initiatives include subscription models and cross-selling capabilities, targeted iMedia and search ads, and the integration of social media with the online store.

According to PFSweb research, consumers expect the brand websites they frequent to be the best sources of information about the full range of products offered, including access to packaging, size and product variations that meet their needs.

"Consumers today also want to be „in-the-know‟ about upcoming new products and advancements and be able to readily gain access to promotional offers and other new and exciting product information," said Layton. "We will power the eStore through the Demandware e-commerce platform with best-of-breed features and functionality. The flexibility of the Demandware platform in combination with the PFSweb retail services and world-class infrastructure will enable the eStore to be an ideal environment to test and develop new concepts to address the ever expanding consumer dynamics."

About Procter & Gamble

Four billion times a day, P&G brands touch the lives of people around the world. The company has one of the strongest portfolios of trusted, quality, leadership brands, including Pampers®, Tide®, Ariel®, Always®, Whisper®, Pantene®, Mach3®, Bounty®, Dawn®, Gain®, Pringles®, Charmin®, Downy®, Lenor®, Iams®, Crest®, Oral-B®, Duracell®, Olay®, Head & Shoulders®, Wella®, Gillette®, Braun® and Fusion®. The P&G community includes approximately 135,000 employees working in about 80 countries worldwide. Please visit www.pg.com for the latest news and in-depth information about P&G and its brands.

General Presentation

Tue, 06 Oct 2009 15:35:00 +0200

PFSweb is a Logistics Service Provider specialized in the integrated management of international projects & e-commerce:

E-commerce services : web Design & Hosting, e-marketing, positioning
Int’l logistics & distribution: storage, transport, returns
Multilingual Customer Contact Center : technical support, phone & emails, 6 languages
Professional services
System integration: ERP, e-commerce platform
Financial services: fiscal representation, Vat & fraud management, invoicing, credit & collection

PFSweb has launched its new European Website !

Wed, 22 Jul 2009 14:14:00 +0200

Surf on www.pfswebeurope.com and enjoy...

The end-to-end solution from PFSweb

Mon, 08 Jun 2009 11:16:00 +0200

PFSweb offers a fully integrated solution for companies looking to launch or improve their international online shops:

E-commerce services : web design & hosting, e-marketing, positioning
Int’l logistics & distribution: storage, transport, returns
Multilingual customer Contact Centre : technical support, phone & emails, 6 languages
Professional services
System integration: ERP, e-commerce platform
Financial services: fiscal representation, VAT & fraud management, invoicing, credit & collection

PFSweb has won new clients

Mon, 08 Jun 2009 11:10:00 +0200

O'Neill
O'Neill, the original Californian surf, snow and lifestyle brand has selected PFSweb Europe for the launch of its new European e-shop. The site, www.oneilleshop.com, which sells O'Neill branded merchandise, is initially available in France, Germany, The Netherlands and Belgium, and will shortly go live to the UK.

PFSweb constructed the custom site and transaction management system for O'Neill. PFSweb supports the site's inventory control and warehousing, order fulfilment, quality control, on-line payment processing and collection activities, returns processing, and account management from its centralized Distribution Centre in Liege, Belgium. PFSweb also provides O'Neill customers with phone and email support in French, Dutch, German and English languages.

Belgacom
The Belgacom Group, the Belgium's reference provider of integrated telecommunication services, has selected PFSweb to Support its eCommerce Initiative for Sales of Laptops & Televisions www.e-belgacom.be.

PFSweb will provide inbound goods receiving & warehousing, inventory control, order processing & fulfilment, quality control, outbound distribution, web development, design & hosting services, call centre services, on-line payment processing and collection activities, returns processing, transportation services, periodic reporting and account management support to customers, from its European Headquarters, located in Liege, Belgium.

Comptoir des Cotonniers
PFSweb Europe has been chosen by Comptoir des Cotonniers, one of the world leaders in the apparel & accessories fashion industry for women and girls, to support its e-Commerce Initiative (www.comptoirdescotonniers.com) in France and with planned extensions in the rest of Europe, starting on September 29th 2008.

PFSweb Europe will provide Online Store Services (Online Payments Services) and handle Order Fulfilment, Distribution (Receiving, checking and storage of apparels & accessories products; Orders preparation & shipment), Returns management, Customer Contact Centre Support and Financial Management (VAT reporting, Money collection, Fraud Management) Activities for the new online store of Comptoir des Cotonniers.

PFSweb will support Comptoir des Cotonniers's operations from its European campus (Liege-Belgium). PFSweb will utilize its advanced order management systems, supply chain and transportation management applications and warehouse management systems to support Comptoir des Cotonniers's complete supply chain and order fulfilment requirements.