E-commerce clients

The Belgacom Group, Belgium's reference provider of integrated telecommunication services, required an e-commerce partner that would enable it to provide its customers with the same level of service online as they experience and expect in their stores.

Belgacom has selected PFSweb to Support its e-commerce Initiative for Sales of Laptops & Television with inbound goods receiving & warehousing, inventory control, order processing & fulfilment, quality control, outbound distribution, web development, design & hosting services, call centre services, on-line payment processing and collection activities, returns processing, transportation services, periodic reporting and account management support to customers.

Comptoir des Cotonniers is the French women's brand whose creative style, mother and daughter campaigns have won over a large public. Each season, real duos from around the world embody the collection image.

Comptoir des Cotonniers required to expand its business through the online channel and offer its customers additional ways to shop. They selected PFSweb as service provider for order fulfilment & distribution, returns management, customer contact support and financial management services, including credit card reconciliation and fraud management.

“We are excited to be working with the PFSweb team. We selected PFSweb because of their in-depth knowledge of the apparel industry and broad international Web-Commerce experience. PFSweb also gave us the ability to offer our customers the payment gateways and exceptional customer service they have grown accustom in the stores.”

Emmanuelle Louis Director of e-commerce Comptoir des Cotonniers

Through its wholly owned eCOST.com subsidiary, PFSweb also serves as a leading multi-category online discount retailer of high-quality new, "close-out" and manufacturer recertified brand-name merchandise for consumers and small to medium size business buyers. Through its website, www.ecost.com, and its catalog, eCOST.com sells approximately 170,000 different products from leading manufacturers such as Sony, JVC, Canon, Hewlett-Packard, Garmin, Panasonic, Toshiba, Microsoft, Kitchen Aid, Black & Decker, Cuisinart, Coleman, Wilson and Nike.

Havaianas, the iconic Brazilian brand of flip-flop, opt for PFSweb for the launching of its new e-commerce site, www.havaianas-store.com, which sells the footwear and accessories for women, men, kids and babies, is available in 14 European countries including Germany, Spain, France, Italy, and the United Kingdom.

PFSweb created a customized end-to-end solution that includes site hosting, platform integration, logistics, fulfillment, returns management and high-touch customer contact services in 7 languages, from its facility in Liege, Belgium. PFSweb Interactive Marketing Services division will support a variety of initiatives including product merchandising, content management, promotional campaigns and email marketing.

LEGO Brand Retail leverages PFSweb to support their integrated multichannel direct-to-consumer initiative in North America. Recognized as one of the world's largest toy manufacturers and trusted brands, LEGO operates an online store and Shop at Home catalog. PFSweb utilizes advanced material handling systems and web commerce order management applications to provide a complete fulfilment solution for LEGO.

Olympus Europa Holding GmbH, one of the largest manufacturers of digital cameras, IC recorders and other peripheral products, has selected PFSweb to Support its e-commerce Initiative.


The webstore, http://shop.olympus.be, which sells the latest cameras, audio systems products and all dedicated accessories, is initially available in seven European countries, Belgium, France, the Netherlands, the United Kingdom, Germany, Spain and Austria.

From its facility in Liege, PFSweb developed, deployed and operates the webstore, incorporating a robust service offering which includes site hosting, platform integration, logistics, fulfillment, and returns management. In addition, PFSweb will provide Olympus customers with high-touch customer care and email support services in French, Dutch, German, Spanish and English languages.

 O'Neill, the original Californian surf, snow and lifestyle brand, founded in 1952 has selected PFSweb to launch its new European e-shop. The site, www.oneilleshop.com, which sells O'Neill branded merchandise, is initially available in France, Germany, The Netherlands, Belgium and UK.

PFSweb constructed the custom site and transaction management system for O'Neill. PFSweb supports the site's inventory control and warehousing, order fulfilment, quality control, on-line payment processing and collection activities, returns processing, and account management from its facility in Liege, Belgium. PFSweb also provides O'Neill customers with phone and email support in French, Dutch, German and English languages.

“The Rapidity of implementation and the fully integrated solution were the 2 major reasons why we have chosen PFSweb as partner”

Angela Westerhof E-commerce Department O'Neill

Proximus, also known as Belgacom Mobile, is the largest of Belgium’s three mobile telecommunications operators.

In 2007, Proximus decided to create an online shopping component to offer to their customers an additional way to shop.

PFSweb has realized the E-commerce platform integration, the Website creation & hosting. PFSweb takes care of the fulfilment Services, the transport Management (copies of contract & ID card), the Customer Contact Centre (UK, FR & NL), the account Management, the financial Services (Credit Card Authorization, Invoicing, and the VAT Management, Payment Reconciliation…)

“We have chosen PFSweb for many reasons: Short time to market (6-12 weeks), high expertise within the E-commerce area, Offering a customized, total E2E e-Shop solution (On line order intake, Provisioning, Logistics & distribution, financial management, Customer service support, Reporting) & Good price/quality relationship”.

Dirk Van der Velden & Laure-Emmanuelle Nonnenmacher E-commerce Department Belgacom Mobile

Riverbed is the pioneer, and with over 3,500 customers, the worldwide technology and market share leader in wide-area data services (WDS). Riverbed leverages PFSweb for a custom-tailored solution that includes product configuration, final assembly, international logistics and order fulfilment services. Our solution enables a seamless integration with Riverbed's ERP systems and other applications, extending visibility into their supply chain, customers and trading partners.

Named as one of Canada 's Top 10 Iconic Brands by Brand Finance Inc. and Strategy Magazine, Roots is recognized as a socially responsible, leading lifestyle brand known around the world for quality leather goods, clothing and accessories. The company has retail locations throughout Canada, the United States, Hong Kong, Korea, China and Taiwan. PFSweb provides an End2End eCommerce solution for the brand's U.S. and Canadian online stores, complete with eCommerce technology, inventory management, brand-centric order fulfilment, high-touch customer care, freight management, financial services and returns management.

Xerox Corporation, a $17.6 billion technology and services enterprise that helps businesses deploy smart document management strategies and find better ways to work, constantly intents to lead with innovative technologies, products and solutions that customers can depend upon to improve business results.

The Pan-European Webshop (15 countries) of Xerox has been created by PFSweb in 6 Languages & 6 Currencies and offers printers and toners to both B2C & B2B Xerox's clients

The PFSweb Services include logistics & transportation Management, multilingual Customer Contact Centre, payment Processing & foreign exchange and VAT Management.

“Xerox stands for quality, reliability & excellence in customer service. It is vital that our suppliers meet our performance goals & objectives to help us deliver a great customer experience. PFSweb excelled in all areas of our review."

Terry Turner Director of manufacturing & logistics Xerox Office Group

Baby Boum, a European leader of nursery products and infant apparel, has selected PFSweb to operate the logistics and distribution solution supporting its business-to-business channel.

The PFSweb solution, implemented in January 2010, includes fully integrated warehousing, order fulfillment, distribution, and transportation management throughout Europe from its European Headquarters in Belgium.

“We were looking for an integrated flexible solution, able to manage activity peaks typical to the apparel sector. We selected PFSweb because of their in-depth knowledge of the apparel industry and their ability to deliver a world-class solution throughout the European Union.”

Bernard Gustot, Director of Baby Boum.

Raytheon Aircraft, a Wichita, Kan.-based subsidiary of Raytheon Co. (NYSE:RTN), designs, manufactures, markets and supports Beechcraft and Hawker aircraft for the world's commercial, military and regional airline markets.

PFSweb performs fulfilment services at the RAPID facility at PFSweb Europe and delivers aircraft parts to Raytheon's European customers. PFSweb's order fulfilment activities will include aircraft-on-ground (AOG) orders as well as replenishment of parts to other RAPID centres in Europe and Asia.

The establishment of the European parts distribution centre was part of an ongoing series of improvements in Raytheon Aircraft Customer Support. Since 2002, the organization has established a Platinum Standard for the company's fixed-base operations (FBOs) and Authorized Service Centres and created such innovations as the Worldwide Inventory Network (WIN), a Web-based system.

"We're committed to raising the standard for aircraft parts delivery worldwide. Our No. 1 goal is to make customer service and satisfaction our most significant competitive advantage. We try to exceed customer expectations in every area of our business by delivering exceptional quality, on time, every time. PFSweb shares that commitment with us."

"WIN allows customers to view the company's entire parts inventory and nearly 100,000 additional part numbers from WIN partners, and then order parts from either source. As a result of these and other innovations, areas such as AOG resolution, parts availability and same-day shipping rates have improved dramatically”.

“In 17 years of international distribution, I have learned that you cannot serve Europe from the U.S. Our customers throughout Europe will see dramatic improvements in parts availability for their Beechcraft & Hawker aircraft.”

Ed Dolanski VP Customer Support Raytheon Aircraft

When IBM decided to re-enter the network printer market, they chose to maintain a strong focus on core competencies (product R&D, sales and marketing) and rely upon an outsourcing partner to optimize and operate the business unit's supply chain.

IBM did not wish to make significant up-front capital investments or complex realignments to in-house operations. Rather, they elected to leverage a proven, credible business partner that could design and deliver a high-performance operations model that could be deployed in record time.

IBM defined this ideal partner as one that could optimize critical inventory management, product distribution, logistics and customer service processes while enhancing the business unit's profitability.

IBM required more than a traditional 3PL – they needed a partner that could realign an entire business division's operations model from both a technology and process standpoint, while driving efficiencies, maximizing service levels and extending significant cost savings throughout the supply chain.

PFSweb designed and deployed the operations and technology infrastructure required to support this critical business initiative. Today, PFSweb manages the worldwide distribution of IBM printer supplies and ensures the following processes operate efficiently every day: real-time inventory warehousing & management, product fulfilment & logistics, reverse logistics, customer contact management, revenue generation through sales & marketing services and financial services (billing and collections)

"PFSweb has provided worldwide infrastructure since the launch of IBM Printing Systems division's workgroup printer line, providing value within our business model, which relies heavily on outsourcing. Our contract extension with PFSweb is a critical part of our strategy to grow the IBM printing supplies product line.”

Joseph Johns Business Line Executive IBM Printing Systems

ScanSource is a leading international value-added distributor of specialty technology products. ScanSource Europe distributes Automatic Data Collection (barcode) and EPoS (point of sale) equipment. They sell these products only to resellers, who provide the solution to end-user companies.

In January 2002, ScanSource pursued an international expansion strategy that required an extension of their systems and operations to reach and serve customers throughout the European market.

ScanSource settled its headquarters in the PFSweb premises in Liege, Belgium thereby allowing them to benefit from PFSweb's infrastructure and European expertise. ScanSource progressively established sales offices in several European countries. After a few years, they moved their administrative offices to Brussels, leaving their distribution centre with PFSweb.

PFSweb helps ScanSource Europe offer its European solution providers fast delivery, large breadth of inventory and efficient logistics. Specific elements of PFSweb's customized solution include: inbound Goods Receiving, warehousing and inventory Control, order Processing and fulfilment, quality Control (quantity and location of goods controlled from receiving through dispatching with radio-frequency system), returns Processing, information Exchange (inbound and outbound information transferred electronically via FTP files), business and Performance Reporting, account Management and office Space Sub Lease & Telecommunication infrastructure

“PFSweb's IT resources have been extremely competent. And, their understanding of the world of fulfilment and logistics has been quite beneficial to ScanSource. Without their expertise and can-do attitude, I am not sure we would have been able to pull-off such an implementation. I can truly say that PFSweb has been a model partner for ScanSource. Our experience with their team of professionals reinforces our decision that we picked the right partner for success.”

Stephanie Greasley Managing Director ScanSource Europe