| Item | SLA | Actual Performance |
|---|
| Inbound time to available for sales - existing products | 24 hours | 24 hours |
| Inbound time to available for sales - new products | 48 hours | 48 hours |
| Inventory accuracy | 99,5% | > 99,9% |
| Time to ship - same day shipment for orders before cut-off time | 99,7% | 100% |
| Outbound shipping accuracy | 99,5% | 99,9% |
| Time to process valid returns to inventory – 48h | 99,7% | 100% |