Options & Specific Services

• Multilingual: EN, DE, FR, IT, SP, NL…
• Dedicated or shared representatives
• Dedicated training & script
• Inbound/Outbound telemarketing
• Cross-sell/Up-sell services
• Order management
• Product & campaign information
• Trouble shooting & technical support
• Credit card authorization, payment processing and fraud prevention
• Tax & freight calculation
• Returns processing
• Customer relationship management
• Computer-Telephony Integration (CTI) with voice, e-mail, data
• Automated call distribution & customized call routing
• Quality assurance & monitoring service
• Real-time data access, mining and analysis
• Customized call centre and web-commerce reporting
• Each communication channel is designed for customer-friendly ease of use