Client Services Management

Our Client Service Managers are responsible for maintaining overall customer satisfaction, driving issue resolutions on a daily basis, proactively identifying business improvement opportunities, facilitating communication with key functional areas, and communicating daily with the client.

The PFSweb Client Services Manager will have direct access to the management teams of each functional area. Accountability among these teams is ensured through daily 100% Quality Checkpoint meetings for each functional area. Any issues are addressed and process or system modifications are developed and rolled out as required by the action team assigned. A client quality performance report (scorecard) is circulated to every executive, manager, and staff member at PFSweb to inform the team of service performance results. PFSweb requires periodic reviews with each client to formally review our performance and areas of improvement and to open the communication lines on the future needs of Client.