Project Management
Before starting any project for a client, PFSweb implementation experts will effectively carry out implementation planning, daily project management, process development, training, and rigorous testing methodology.
PFSweb has built a technique with multiple quality checks to ensure both an efficient process and an accurate result. We use a team approach, leveraging experience to ensure success in the three phases of the client's program development and delivery. The three phases of program management include:
- Program design and implementation phase
- Transition phase
- Ongoing service management/operations phase
The Implementation Team (Project Manager) conducts phases I and II, the Client Services Management Team conducts phase III. Prior to the completion of solution implementation, PFSweb engages the Client Services Management Team in order to allow for a seamless transition between phases. PFSweb's client support philosophy is based on a synergistic approach of blending experienced people into each account from various specialities in order to ensure quality.
To ensure continuity and consistency through all the phases of your program, a client management team is assigned to the client in the earliest stages of program development. The key responsibilities of this team are described below:
- Leads service implementation
- Staffs, motivates and develops the operations team
- Identifies ongoing performance improvements
- Creates and sustains a high performance work environment
- Develops and supports client relationship
- Applies industry knowledge
- Negotiates and manages client's commitments, contract and expectations