Multilingual Customer Contact Centre Partners
Avaya Communication is a leading provider of communications systems for enterprises, including businesses, government agencies and other organizations. Avaya offers converged voice and data, customer relationship management, messaging, voice multi-service networking and structured cabling products and services. Avaya is a worldwide leader in sales of messaging and structured cabling systems and a national leader in sales of enterprise voice communications and call centre systems.
(Web Ordering Invoicing System)
IBM Global Services is the world’s largest information technology services provider. Services is the fastest growing part of IBM, and with nearly 150,000 professionals serving customers in 160 countries, IBM Global Services integrates IBM’s broad range of capabilities – services, hardware, software and research – to help companies of all sizes realize the full value of information technology. PFSweb has recently partnered with IBM to offer a comprehensive Kiosk Management offering.
KANA helps the world’s best known brands master the service experience. The organization’s solutions help companies create consistent, knowledgeable conversations with their customers across every channel – phone, email, chat, and web. KANA’s clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA’s award-winning solutions are proven in more than 600 companies worldwide, including more than half of the world’s largest 100 companies.