To ensure continuity and consistency through all the phases of your project, a management team is assigned to the client in the earliest stages of project development. It is mainly composed of a Project Manager and a Client Services Manager. While the Project Manager will be assigned to run the program design, implementation and transition phase, the Client Services Manager will become your single point of contact (SPOC) once the project is launched for the ongoing service management and operations phase.
Both act as our clients advocate and serve as an extension of their companies within PFSweb. They are empowered to identify opportunities for improvement or resolution, identify effective solutions and act immediately.
In addition, PFSweb can help your company to improve your performance, through Strategic Consulting & Custom Solution Design, Business Modeling, Project Management and Training & documentation of (e-) business process & procedures. Our clients hire our professional services for a number of reasons, including gaining external advice, awareness of industry “best practices”, access to the specialized expertise, or simply as extra temporary help during a one-off project, where the hiring of more permanent employees is not required.
PFSweb also helps your company to be in compliance with all national and international rules & regulations.